Once a product is purchased and Route Package Protection is added , you will receive an email with your Route Order ID and a link to report an issue.

If an issue arises, go to the Report an issue form below.

Any questions about Route's policies? Click below to read more.

To report an issue from your email, follow the steps below:

  1. Open your email from Route.
  2. In the email, copy your Route Order ID and then click Resolve an Issue.
  3. In the form, your email address and order number will pre-populate.
  4. Choose the issue with your order (lost, stolen, or damaged).
  5. Add a description
  6. Click Submit.

Note: Route protection may take 2-3 business day to process your claim. If you have any questions or concerns regarding your order please contact us at the email below.


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